Lunch & Learn. The connected customer

Global market landscapes have changed beyond recognition and we are at A New Day. All the business rules have changed and trust, personalization and digital-first experiences are increasingly central to meeting customer needs. This makes it more important than ever to make customers’ needs and expectations your corporate North Star. Keeping customers at the center will enable brands to earn, maintain and build the ultimate currency of customer loyalty: trust. Gianni Cooreman, Deputy Country Leader at Salesforce BeLux, will share his key digital transformation principles for companies that focus on their customers.